Daily Kaizen

There is no question in my mind that since we have transformed our health information technology work to a LEAN process that our pace has increased.

Without any extra resources.

What does this say to our members, who are paying us to transform their health care experience and the health care experience of patients across the U.S.?

A lot.

Every week, we receive a weekly update of important changes to our clinical information system that we want our clinicians to know about. This communication vehicle is actually a holdover from our pre-LEAN days. However, it still has purpose. What I am seeing every week is that the changes and improvements being talked about in the weekly update are becoming more and more significant. More transformative. More applicable to the daily practice of our clinicians. I just read the most recent one that came out and felt the impact.

If one of our members asked me what that impact was, the first thing I would say is, “wow, that improvement is really going to help you and your physicians.” The second thing I would say is, “wow, that improvement didn’t come from us (the Informatics team). It came from you.”

If one of our members were to ask me today, “Is LEAN helping my resources do more to keep me healthy?” I would answer an unqualified “yes.” It’s working.

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