by , on 15 Nov 2006 06:27 am
The Journey

The ink wasn't even dry.

Popularity: 1% [?]

I didn’t know when I would use the skills I got in Hoshin Management training. I knew I would use them sometime. But not the very next day. It turns out that I joined an oversight team for an important project with tight timelines. Of course, I know that important projects typically don’t have loose timelines, so that’s expected and understood.

What wasn’t expected for me was that I could talk colleagues (hopefully) through the concepts I learned in Hoshin and proceed to develop a plan using an A3 as the “storyboard,” to define what we had tried before, and what our action plans would be. I think there was interest in the approach, so so far, I have not been voted off the island as it were.

One of the ideas I introduced was trips to the place where the work happens for our patients. My colleagues enthusiastically signed up for these. I did too – to areas that I have never been to. People asked what should be done when they shadow people serving patients. I said, “Watch and Listen.” Actually, this was advice given to me by a senior leader a few years ago, and it was right on.

I am honestly a little nervous about introducing a change in planning like this since deviations from the norm mean more accountability for the result. On the other hand, I consider myself 100% accountable for everything everyone does to serve our members. So I’ll tolerate being nervous. And enjoy the enthusiasm of my colleagues in trying something new to help our patients with me.

Popularity: 1% [?]

2 Responses to “The ink wasn't even dry.”

  1. on 17 Nov 2006 at 5:13 am 1.Jon Miller said …


    Have no fear of deviation from the norms of planning. Most planning has no method anyway, and certainly lacks in the D-C-A parts of PDCA. You won’t go wrong getting started with A3s, as long as you keep it up.

    You guys are giving me goosebumps.


  2. on 17 Nov 2006 at 8:37 am 2.Ted Eytan said …

    Hey thank you, Jon. Encouragement from the folks here continues to keep the energy level high. I really appreciate it.

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